What is the minimum contract length with Aquiss
phone services?
Both our home and business phone services come with
a minimum 1 month contract. We ask that if you are looking to move your
phone services away from ourselves that 30 days minimum written notice is
provided.
Will Aquiss provide me with an itemised breakdown of my calls?
Yes. We provide all customers, for free, a complete and historical breakdown of calls, that is fully searchable, via our online eBilling portal.
What are the define times for Peak, Off-Peak and
Weekend calls?
Peak time periods are defined as calls that were
started between 08:00 - 17:59 weekdays. Off-peak times are defined as calls
started between 18:00 - 07:59 weekdays and finally weekends are defined as
calls that were started between 00:00 - 23:59 on Saturday and Sunday..
How are call charges calculated?
Call charges are displayed in pence per minute.
Calls are billed by the minute. The charge band used (peak/off-peak/weekend
etc) is defined by when a call is started and applies for entire duration of
the call. Call charges will be rounded up to the nearest penny.
If I want to end my contract, what notice period
do I have to provide?
We require a minimum 30 days notice to end a phone
service with ourselves.
Further thoughts or questions?
It is more than likely that you are looking for some specific information or
generally have a few unanswered questions that we have not managed to get squeezed
onto this page. We are a friendly bunch, so don't be shy, give us a call on
01746 708090 or drop us an email on sales@aquiss.net
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